Frequently Asked Questions
Find answers to common questions about our sports gear and services
How do I know which equipment size is right for me?
Each product page features a detailed size guide. We recommend measuring yourself or your current gear and comparing it against our charts for the best fit.
Are your products covered by a warranty?
Yes, all JANS LTD equipment comes with a standard 1-year manufacturer warranty against defects in materials and workmanship.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor its progress.
Do you offer professional stringing for rackets?
Yes, we provide custom stringing services for tennis, squash, and badminton rackets. You can select your preferred tension and string type at checkout.
Are the items on your website authentic?
As an authorized retailer for all brands we carry, we guarantee that 100% of our inventory is authentic and sourced directly from manufacturers.
Do you offer team or bulk discounts?
We do offer special pricing for sports clubs, schools, and professional teams. Please contact our sales team via the contact form for a quote.